Shipping and Returns


  • Order online and choose 'pick up' and we'll get your order for collection from our Auckland shop
  • Standard click and collect preparation time is 4-hours (during opening hours) - but we generally get it ready to go quickly for you. You'll receive a notification once it's ready to collect.



      • Orders up to 25kg
      • Your order is sent on free express overnight delivery
      • Expect an extra few days for rural delivery
      • Courier pick up and delivery is Monday to Friday, excluding public holidays

      Couriers can sometimes experience delays so though we book an overnight delivery, we always suggest anticipating parcel delivery to arrive within a few working days to major towns or cities.

      For any queries on your delivery, please use:


        • You'll receive a notification once your order has been fulfilled. It will include a tracking number - that number will work once the courier has picked up your parcel
        • Once your parcel has left ASH&STONE, it's in the hands of the courier company and we rely on their processes and tracking system
        • Using your tracking number, you can contact the courier company if you have any queries about delivery. As they have your parcel, they are your best first port of call with queries as they can help you with delivery information
        • NZ Post parcel tracking
        • Or phone NZ Post on 0800 501 501
        • Any problems, just let us know. We're here to help x
        *Orders over 25kg are sent with an alternate carrier. We will choose an express shipping option and advise you of the expected delivery date. It may be that an overnight delivery is not available given we will be using a large freight carrier.


          • Free express delivery
          • Generally 2-3 days with DHL
          • Expect an extra few days for rural delivery or non major cities
          • Courier pick up and delivery is Monday to Friday, excluding public holidays
          • Courier deliveries are Monday to Friday, excluding public holidays
          • DHL will provide notifications to your email or mobile number with delivery information
          • Orders over 25kg may use a different carrier and have extended delivery timelines. We'll notify you of the carrier details and expected delivery dates.

          Returns & Exchanges

          We package everything extremely carefully. But sometimes accidents happen on route to you. If this does happen please contact us (within 48-hours of receiving your goodies) with a photo of the damaged item including the packaging  An exchange, refund or store credit will be issued at ASH&STONE's discretion. 

          We want you to be happy with your new goodies so if you want to return your items we will happily exchange, credit or refund you.  

          Please email with a return request within 3 days of receiving your items and return within 7 days. Return shipping costs will be at your expense.

          Please note, due to hygiene reasons, we are not able to accept returns on earrings.