FREE SHIPPING NZ. AUSTRALIA LOW SHIPPING COSTS FROM $10 OR FREE SHIPPING OVER $250

Shipping and Returns

Free shipping in NZ & lower shipping costs to Oz

NEW ZEALAND 

Your goodies are dispatched no later than one working day after we receive your order.

Standard shipping delivery timelines:

  • We book your courier on overnight delivery free of charge!
  • Couriers may experience delays so we always suggest expecting your parcel to arrive between 2- 4 days for delivery to major towns or cities
  • Expect an extra few days for rural delivery.

    YOUR COURIER NOTIFICATIONS AND HOW THEY WORK

    • You'll receive a notification once your order has been fulfilled. It will include a tracking number - that number will work once the courier has picked up your parcel
    • Once your parcel has left ASH&STONE, it's in the hands of the courier company and we rely on their processes and tracking system
    • Using your tracking number, you can contact the courier company if you have any queries about delivery
    • Any problems, just let us know. We're here to help x

    AUSTRALIA

    Your goodies are dispatched no later than one working day after we receive your order.

    SHIPPING PRICES $
    Free standard shipping for orders $250+
    Free
    Free standard shipping for orders 10kg+ Free
    Standard shipping up to 10kg $10
    Express shipping up to 5kg $15
    Express shipping 5.01 to 10kg $20
    Express shipping over 10kg - please message us for a quote to your specific location Quote

    Standard shipping: 2-3 weeks (location dependent)

    Express shipping: 2-10 days

    • DHL Express will send you a timeframe of up to 10 days, but we find it's generally 2-3 working days for delivery to major cities
    • Rural - an extra few days compared to major cities. 

    US, UK & REST OF EUROPE

    Your goodies are dispatched no later than one working day after we receive your order.

    • We use express shipping to send your orders
    • Online rates available for orders up to 5kg
    • If your order is over 5kg, we'll send you a quote directly. This cost is not included in your initial order. We'll give you standard and express shipping options. If you decide not to proceed with shipment, we are happy to refund your order x

      Returns & Exchanges 

      We package everything extremely carefully. But sometimes accidents happen on route to you. If this does happen please contact us (within 48-hours of receiving your goodies) with a photo of the damaged item including the packaging  An exchange, refund or store credit will be issued at ASH&STONE's discretion. 

      We want you to be happy with your new goodies so if you want to return your items we will happily exchange, credit or refund you. Please email with a return request within 3 days of receiving your items and return within 7 days. Return shipping costs will be at your expense.