Shipping and Returns
Your order will be packed and shipped within one business day of placing your order. Once your package has been sent out, you will receive an email with a tracking number. Once dispatched, the courier will be able to advise the status of your delivery. If you have any delivery queries, please contact the carrier directly with the information provided with your tracking number.
We are unable post to PO BOX or Parcel Locker addresses.
New Zealand Wide Shipping - free standard shipping
Standard shipping delivery times: 2 -7 business days (including rural)
Express shipping: 1-2 days
Australia Wide Shipping: DHL express
$15 - $20 standard shipping (based on weight)
Free standard shipping for all orders over $250
Delivery times: 3 - 10 business days
USA, UK and Rest of Europe
Express shipping with DHL:
- USA $67 NZD (up to 3kg)
- UK $71 NZD (up t0 3kg)
- Rest of Europe $80 NZD (up to 3kg)
Shipping to all other countries
Please contact us, let us know which crystals you're interested in - and we'll quote shipping for you :)
Returns & Exchanges
All crystals and items sourced from ASH&STONE are packaged with love and care. Every crystal is checked over before being sent to you, however, very rarely items may be damaged during transit. If this does happen please contact us with a photo of the damaged item including the packaging within 48 hours of receiving your goodies and an exchange, refund or store credit will be issued at ASH&STONE's discretion.
We want you to be happy with you new goodies so if you want to return your items we will happily exchange, credit or refund you. Please email with a return request within 7 days of receiving your items and return within 14 days. Return shipping costs will be at your expense.