FAQ's
What does Free Express Shipping Mean?
Courier pick up and delivery is Monday to Friday, excluding public holidays
NEW ZEALAND
Though we book overnight express delivery, we always suggest anticipating parcel delivery to arrive within a few working days to major towns or cities.
- Free express delivery with Post Haste*
- Express delivery is generally 2 - 4 days
- Expect an extra few days for rural delivery or at busy times of the year
- *Orders over 25kg, we may use an alternative provider.
For any queries on your delivery please check your tracking link, or reach out to us on info.ashandstone@gmail.com
How long will my order take to get to me?
We pack and dispatch on same day or 1 day post your online order.
This means your gorgeous gift should arrive between 2-4 days from when you purchased.
My pretty things arrived broken?
Oh no!! All due care is taken to ensure your treasures arrive in the way they have left us. If your crystals have arrived damaged please have a full read of our terms regarding refunds and returns.
Or email us - we are always more than happy to help. info.ashandstone@gmail.com
How is my order packed?
We love the places that our crystals have come from, so in order to keep the earth happy we use all Eco-packaging products when it comes to packing your order.
Every crystal is surrounded by recycled cardboard and pop starch to mitigate the damage that may happen during transit to you. Read more about our Eco-packaging values here.
I ordered the wrong gift - help?
We make mistakes too - don't panic, we want you to receive the item you were looking for. Please reach out to us and we can look to amend your order for you - info.ashandstone@gmail.com
IM HAVING ISSUES LOGGING INTO MY ACCOUNT?
If you have forgotten your password, you can ask to reset this, follow the prompts.
Or reach out and we can find out what VIP tier you are on and how many points you have info.ashandstone@gmail.com
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