** FREE EXPRESS SHIPPING ON ALL ORDERS ** GIFT WRAPPING AVAILABLE **

Shipping

FREE EXPRESS SHIPPING ON ALL ORDERS*

    NEW ZEALAND

    Though we book express delivery, we always suggest anticipating parcel delivery to arrive within a few working days to major towns or cities.

      • Orders up to 25kg*
      • Your order is sent on free express overnight delivery
      • Expect an extra few days for rural delivery
      • Courier pick up and delivery is Monday to Friday, excluding public holidays
      • Orders over 25kg, we use standard shipping
      • Orders over 30kg, free shipping is not available as this sits outside the weight threshold. We will quote on shipping costs, a product refund or store credit is available should shipping quote exceed your expectations.

      For any queries on your delivery, please use:

         

        YOUR COURIER NOTIFICATIONS AND HOW THEY WORK

        • You'll receive a notification once your order has been fulfilled. It will include a tracking number - that number will work once the courier has picked up your parcel
        • Once your parcel has left ASH&STONE, it's in the hands of the courier company and we rely on their processes and tracking system
        • Using your tracking number, you can contact the courier company if you have any queries about delivery. As they have your parcel, they are your best first port of call with queries as they can help you with delivery information
        • NZ Post parcel tracking
        • Or phone NZ Post on 0800 501 501
        • Any problems, just let us know. We're here to help x

        *Orders over 25kg are sent with an alternate carrier. We will choose an express shipping option and advise you of the expected delivery date. It may be that an overnight delivery is not available given we will be using a large freight carrier.

          AUSTRALIA

          Free express delivery via DHL or Fedex.

          • Australia no minimum order value
          • Courier pick up and delivery is Monday to Friday, excluding public holidays
          • Courier deliveries are Monday to Friday, excluding public holidays
          • Orders over 25kg may use a different carrier and have extended delivery timelines. We'll notify you of the carrier details and expected delivery dates
          • Orders over 30kg, free shipping is not available as this sits outside the weight threshold. We will quote on shipping costs, a product refund or store credit is available should shipping quote exceed your expectations.

          OTHER COUNTRIES

          Unfortunately, due to significant shipping costs, we are no longer able to ship worldwide.