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GEM UP! Rewards Programme FAQs

HOW DO I JOIN THE ASH&STONE GEM UP! REWARDS PROGRAMME?

It's easy to join! Simply create an online account and you're now a part of GEM UP! We can't wait to share lots of discounts and gifts with you.


HOW CAN I EARN POINTS & WHAT CAN I USE THEM FOR?

We've added lots of ways for you to earn Points (they're listed below) so it's easy to achieve Rewards. Your accumulated Points can be redeemed for discounts.
  • Redeem 200 Points for a 5% discount
  • Redeem 500 Points for a 10% discount
  • Redeem 1000 Points for a 12% discount
  • Login to your ASH&STONE account to redeem Points for a Reward. 

EARN POINTS WHEN YOU CREATE YOUR ACCOUNT
Create an account with ASH&STONE and you'll earn 25 Points.

SUBSCRIBE TO REWARDS EMAILS
Subscribe to receive Rewards emails and earn another 25 Points.

Note: to receive your Rewards updates and discount codes via email, you'll need to be subscribed. This is so our Rewards system can send out those codes automatically to you. If you don't want to receive emails, you can still access your discount codes online via your ASH&STONE account.

EARN POINTS ON PURCHASES

You’ll earn 2 Points for every $1 spent. Once you’ve earned Tier status, your Points earning potential increases. Refunds, partial refunds, cancelled orders or returns will have Points adjusted accordingly.

EXTRA POINTS ON YOUR BIRTHDAY
Receive 50 free Points for you on your birthday. Here's how .. login to your ASH&STONE account and head to the Rewards page; select 'earn points' tab and then click on Birthday Rewards. You can then add your birth date there.

FOLLOW US ON INSTAGRAM
Follow us on Instagram and earn 25 Points. Rewards Points are added after 3 days. Keep following us to retain those Points :)

TAG US ON INSTAGRAM SHOWING YOUR PRODUCT PURCHASE PHOTOS
Tag @ashand_stone in posts showing your product purchases and earn 25 Points. So that we're able to view the posts with tagged photos, your Insta profile should be on public view.

Tag @ashand_stone in Insta stories showing your product purchases and earn 15 Points.

Photo tags are reviewed daily. We manually review and approve photos within 3 days and Points on approved photos are then added. If your photo has already earned Points by being published on our website, no further Points can be earned on that photo. 

WHAT IF I DON'T USE INSTAGRAM OR HAVE A PRIVATE PROFILE? CAN I STILL EARN POINTS FOR PHOTOS?
You sure can. You can send us your beautiful pics via our website and earn 25 Points.

We manually review and approve photos within 3 days and Points on approved photos will then be added. If your photo has already earned Points on Instagram, no further Points can be earned on that photo.

Remember ... when you upload your photos, make sure to use the same email address that you use to login to your ASH&STONE account. That's so we know who to give the Points to! 

SHARE ON SOCIAL MEDIA TO EARN POINTS
Choose your social media platform and share for 25 Points. One share available.

EARN EXTRA POINTS FOR MULTIPLE PURCHASES
Make three purchases each over the value of $50 to earn 25 extra Points.

EARN REWARDS WHEN YOU REFER A FRIEND
Get a $10 reward for every friend who purchases using your referral link.


HOW CAN I VIEW MY CURRENT POINTS BALANCE?

  • Please login to your ASH&STONE account
  • From the main menu, select the GEM UP! Rewards link
  • Click on 'Points & Rewards'
  • Your Points activity and current balance will be shown
  • You can also view available and upcoming Rewards and your Points history 

HOW DO I REDEEM MY GEM UP! POINTS?

Your GEM UP! Points can be redeemed for discounts. This is all done online and you choose when you want to activate your Reward. When you reach a Reward level, you have two options: you can redeem that Reward straight away - or you can keep saving your Points up (it's worth it to hit a VIP Tier!).
  • To redeem Points for a discount, please login to your ASH&STONE account
  • From the main menu, select the GEM UP! Rewards link
  • Click on 'Points & Rewards'
  • Your available Rewards will now load and show under 'Gem Up! Rewards'
  • Select the Reward you would like to redeem
  • Once your Reward has been activated, you'll receive a discount code which you can use for your purchase
  • That discount code will be visible in your ASH&STONE account under Gem UP! Rewards (refresh your browser if it doesn't show straight away)
  • Enter your discount code at checkout
  • If you've subscribed to Rewards emails, we'll also email you a copy of the code.

DO MY POINTS OR REWARDS EXPIRE?

GEM UP! Points and Rewards have no expiry. You can keep building up Points for as long as you want. Gift cards are valid for one year and can be used to purchase anything on the website. Gift cards are not redeemable for cash.


CAN I REDEEM POINTS FOR CASH?

Points can only be redeemed for GEM UP! Rewards.


WHAT HAPPENS IF I SAVE MY POINTS UP?

The more Points you earn and save, the closer you'll get to a VIP Tier. When you reach a tier, you'll earn extra Points on Purchases:
  • Rose = 1.2x more Points
  • Gold = 1.5x more Points
  • Platinum - 1.7x more Points.

ARE MY POINTS BACKDATED?

They sure have been! We launched the GEM UP! rewards programme on 26 July 2021. We've backdated purchases 3 months, so you should see a Points balance that reflects your online purchases during this timeframe. Those Points will count towards the next discount available. 


HOW DO I RECOVER MISSING POINTS?

Just let us know what might be missing and we'll look into it for you straight away x


WHERE CAN I FIND MY DISCOUNT CODES?

If you've redeem Points for a Reward, you'll receive a discount code. You'll find that code in your ASH&STONE account. Simply login and select GEM UP! Rewards, then click on 'Points & Rewards'. Any active discount codes will be available there for you to use. Enter that discount code at checkout.
If you get stuck, just let us know. We can access the code for you and send it through to the email address on your account x

WHY AM I NOT GETTING EMAILS WITH POINTS UPDATES & DISCOUNT CODES?

We don't do spam! So the Rewards Programme is set up to show everything in your online account. To receive GEM UP! Rewards emails, please subscribe to receive these:

  • Login to your ASH&STONE account

  • From the main menu, select 'GEM UP! Rewards'

  • Click on Points & Rewards and your account activity will load

  • Click in Earn Points and then select 'subscribe to receive emails & Rewards notifications'

You're then all set to receive Points updates and Rewards emails. You'll also earn 25 Points for subscribing.

I DON'T HAVE AN ASH&STONE ACCOUNT. WHAT DO I DO?

Simply create an account online using the email address that you've used for purchases. Points on previous purchases will be allocated to that account.