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Rewards Programme FAQs

HOW DO I JOIN THE ASH&STONE REWARDS PROGRAMME?

Simply create an online account and you're now a part of our Rewards Programme. Your online account is also where you access Rewards. 


HOW CAN I EARN POINTS & WHAT CAN I USE THEM FOR?

We've added lots of ways for you to earn Points (they're listed below) so it's easy to achieve Rewards. Your accumulated Points can be redeemed for discounts.
  • Redeem 200 Points for a 5% discount
  • Redeem 500 Points for a 10% discount
  • Redeem 1000 Points for a 12% discount
  • Login to your ASH&STONE account to redeem Points for a discount code. 

EARN POINTS WHEN YOU CREATE YOUR ACCOUNT
Create an account with ASH&STONE and you'll earn 25 Points.

SUBSCRIBE TO REWARDS EMAILS
Subscribe to receive Rewards emails and earn another 25 Points.

Note: to receive your Rewards updates and discount codes via email, you'll need to be subscribed. This is so our Rewards system can send out those codes automatically to you. If you don't want to receive emails, you can still access your discount codes online using your ASH&STONE account.

EARN POINTS ON PURCHASES

You’ll earn 2 Points for every $1 spent. Once you’ve earned Tier status, your Points earning potential increases. Refunds, partial refunds, cancelled orders or returns will have Points adjusted accordingly.

SHARE ON SOCIAL MEDIA
Share on Facebook or Instagram to earn 25 Points. Use the link from the Rewards system to activate the Points.
Account cannot be on private, as we will not be able to see the share.

TAG US ON INSTAGRAM SHOWING YOUR PRODUCT PURCHASE PHOTOS
Tag @ashand_stone in posts showing your product purchases and earn 25 Points. So that we're able to view the posts with tagged photos, your Insta profile should be on public view.

Tag @ashand_stone in Insta stories showing your product purchases and earn 15 Points.

We manually review and approve photos. If your photo has already earned Points, no further Points can be earned on that photo. 

EARN EXTRA POINTS FOR MULTIPLE PURCHASES
Make three purchases each over the value of $50 to earn 25 extra Points.

HOW CAN I VIEW MY CURRENT POINTS BALANCE?

  • Please register or login to your ASH&STONE account
  • Once you are logged in to your account, from the My Account main menu, click on the 'My Rewards' button. 
  • Your Points activity and current balance will load
  • You can also view available and upcoming Rewards and your Points history 

HOW DO I REDEEM MY POINTS?

Your Points can be redeemed for discounts. If you're visiting our Auckland shop. we'll apply these discounts to your purchase in-store. Or you can redeem Points for a discount code to use when purchasing online. Here's how:
  • Register or login to your ASH&STONE account
  • From the My Account main menu, click on the 'My Rewards' button
  • Your available Rewards will now load 
  • Select the Reward you would like to redeem and this will create a discount code
  • Click the 'apply' button and this discounted will automatically be added to your cart at checkout
  • If you've subscribed to Rewards emails, we'll also email you a copy of the code.

DO MY POINTS OR REWARDS EXPIRE?

Points and Rewards have no expiry. You can keep building up Points for as long as you want. Rewards gift cards are valid for one year and can be used to purchase anything on the website. Rewards gift cards are not redeemable for cash. Birthday discount codes are valid for 30 days.


CAN I REDEEM POINTS FOR CASH?

Points can only be redeemed for Rewards.


WHAT HAPPENS IF I SAVE MY POINTS UP?

The more Points you earn and save, the closer you'll get to a VIP Tier. When you reach a tier, you'll earn extra Points on Purchases:
  • Rose = 1.2x more Points
  • Gold = 1.5x more Points
  • Platinum = 1.7x more Points.

HOW DO I RECOVER MISSING POINTS?

Just let us know what might be missing and we'll look into it for you straight away x


WHERE CAN I FIND MY DISCOUNT CODES?

Your discount codes are available online in your ASH&STONE account.
You'll see the discount codes you have ready to use.
  • Click the 'apply' button and your chosen discount code will automatically be added to your cart checkout.
Or you can redeem Points for a new discount code.