GEM UP! Rewards Programme FAQs
HOW DO I JOIN THE ASH&STONE GEM UP! REWARDS PROGRAMME?
HOW CAN I EARN POINTS & WHAT CAN I USE THEM FOR?
- Redeem 200 Points for a 5% discount
- Redeem 500 Points for a 10% discount
- Redeem 1000 Points for a 12% discount
- Login to your ASH&STONE account to redeem Points for a Reward.
EARN POINTS WHEN YOU CREATE YOUR ACCOUNT
Create an account with ASH&STONE and you'll earn 25 Points.
SUBSCRIBE TO REWARDS EMAILS
Subscribe to receive Rewards emails and earn another 25 Points.
Note: to receive your Rewards updates and discount codes via email, you'll need to be subscribed. This is so our Rewards system can send out those codes automatically to you. If you don't want to receive emails, you can still access your discount codes online using your ASH&STONE account.
You’ll earn 2 Points for every $1 spent. Once you’ve earned Tier status, your Points earning potential increases. Refunds, partial refunds, cancelled orders or returns will have Points adjusted accordingly.
Tag @ashand_stone in Insta stories showing your product purchases and earn 15 Points.
Photo tags are reviewed daily. We manually review and approve photos within 3 days and Points on approved photos are then added. If your photo has already earned Points by being published on our website, no further Points can be earned on that photo.
We manually review and approve photos within 3 days and Points on approved photos will then be added. If your photo has already earned Points on Instagram, no further Points can be earned on that photo.
Remember ... when you upload your photos, make sure to use the same email address that you use to login to your ASH&STONE account. That's so we know who to give the Points to!
HOW CAN I VIEW MY CURRENT POINTS BALANCE?
- Please login to your ASH&STONE account
- From the main menu, select the GEM UP! Rewards link
- Click on 'Points & Rewards'
- Your Points activity and current balance will be shown
- You can also view available and upcoming Rewards and your Points history
HOW DO I REDEEM MY GEM UP! POINTS?
- To redeem Points for a discount, please login to your ASH&STONE account
- From the main menu, select the GEM UP! Rewards link
- Click on 'Points & Rewards'
- Your available Rewards will now load and show under 'Gem Up! Rewards'
- Select the Reward you would like to redeem
- Once your Reward has been activated, you'll receive a discount code which you can use for your purchase
- That discount code will be visible in your ASH&STONE account under Gem UP! Rewards (refresh your browser if it doesn't show straight away)
- Enter your discount code at checkout
- If you've subscribed to Rewards emails, we'll also email you a copy of the code.
DO MY POINTS OR REWARDS EXPIRE?
CAN I REDEEM POINTS FOR CASH?
WHAT HAPPENS IF I SAVE MY POINTS UP?
- Rose = 1.2x more Points
- Gold = 1.5x more Points
- Platinum - 1.7x more Points.
HOW DO I RECOVER MISSING POINTS?
WHERE CAN I FIND MY DISCOUNT CODES?
WHY AM I NOT GETTING EMAILS WITH POINTS UPDATES & DISCOUNT CODES?
The Rewards Programme is set up to show everything in your online account. To receive GEM UP! Rewards emails, please subscribe to receive these:
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Click on Points & Rewards and your account activity will load
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Click in Earn Points and then select 'subscribe to receive emails & Rewards notifications'
You're then all set to receive Points updates and Rewards emails. You'll also earn 25 Points for subscribing.