Shipping and Returns Australia
FREE EXPRESS SHIPPING ON ALL ORDERS
INCLUDES WORLDWIDE DELIVERY
Your goodies are dispatched no later than one working day after we receive your order.
- Express shipping with DHL
- Courier pick up and delivery is Monday to Friday, excluding public holidays
- Generally 2-3 working days for delivery to major cities
- Rural - expect an extra few days compared to major cities
- DHL will provide notifications to your email or mobile number with delivery information.
Returns & Exchanges
We package everything extremely carefully. But sometimes accidents happen on route to you. If this does happen please contact us (within 48-hours of receiving your goodies) with a photo of the damaged item including the packaging An exchange, refund or store credit will be issued at ASH&STONE's discretion.
We want you to be happy with your new goodies so if you want to return your items we will happily exchange, credit or refund you.
Please email with a return request within 3 days of receiving your items and return within 7 days. Return shipping costs will be at your expense.
Please note, due to hygiene reasons, we are not able to accept returns on earrings.