About our crystals
Each crystal is a one-off piece. By their nature they are very organic in shape, texture and cut. You may find that small particles will shed or some clusters may have points that may be fragile. Please be gentle with your crystal! There will be natural chips in crystals of larger sizes.
Damages and issues
However, should there be major damage through shipping, please let us know. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can quickly resolve the issue for you.
Refunds and replacements
We may ask you to return the item and organise a courier label for you to use to return the item. We'll be in touch once we've received the returned item. Once we've assessed the item for defects or damage, we'll refund or replace the item (in agreement with you) - and will reimburse you for your return postage costs (if applicable) up to an agreed value.