Shipping and Returns

FREE EXPRESS SHIPPING ON ALL ORDERS

INCLUDES WORLDWIDE DELIVERY

Your goodies are dispatched no later than one working day after we receive your order.

  • Express shipping with DHL
  • Courier pick up and delivery is Monday to Friday, excluding public holidays
  • Generally 2-3 working days for delivery to major cities
  • Rural - expect an extra few days compared to major cities
  • DHL will provide notifications to your email or mobile number with delivery information.

Returns & Exchanges 

We package everything extremely carefully. But sometimes accidents happen on route to you. If this does happen please contact us (within 48-hours of receiving your goodies) with a photo of the damaged item including the packaging  An exchange, refund or store credit will be issued at ASH&STONE's discretion. 

We want you to be happy with your new goodies so if you want to return your items we will happily exchange, credit or refund you.

Please email with a return request within 3 days of receiving your items and return within 7 days. Return shipping costs will be at your expense.

Please note, due to hygiene reasons, we are not able to accept returns on earrings.